Return Policy Details:
Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 30 days from your item’s ship date.
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.
You can initiate a return at any time by writing to us via “Contact us” link at the bottom of the page.
– Include your order number and reason for the return.
– We will provide a return label.
- Please Note: For use of our return label, we’ll deduct $9.99 from the credit you’ll be receiving to cover return shipping costs. If the return is our fault, we’ll cover this charge. Original shipping charges are also not included in the refunded price.
Important Information:
– Original shipping charges are not included in the refunded price. We do provide a return label for orders shipped within the United States. For use of this label, we’ll deduct $9.99 from the credit you’ll be receiving to cover return shipping costs. If the return is our fault, we’ll cover this charge.
– If items are returned after our 30 day return policy, we will not be able to accept your return and the refund will not be credited to your account.
– Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return.
– Please review our other return instructions for Damaged or Incorrect items.
– WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) (“ERRONEOUS RETURN”). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return (“Return Fee”) back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.
Returning a Damaged Item
We apologize if you have received a damaged or defective item and will gladly resolve this issue as soon as possible.
Please note: All damaged/defective merchandise must be reported within 30 days of your order’s ship date. If we are notified of your damaged item(s) after this timeframe, we will be unable to process your request.
If you are reporting a damaged/defective item, please follow the instructions below to receive a refund or replacement:
- Contact us and let us know of your issue. Be sure to have your order number ready and a Fan Advocate will be happy to assist you!
- If possible, we will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.
Returning a Wrong Item Received
We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible.
Please note: All incorrect merchandise must be reported within 30 days of your order’s ship date. If we are notified of an incorrect item(s) after this timeframe, we will be unable to process your request.
If you are reporting a wrong item received, please follow the instructions below to receive a refund or replacement for your item:
- Contact Us and let us know of your issue. Be sure to have your order number ready and we will be happy to assist you!
- If possible, we will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.
